---
title: "CarMax Lets AI Take the Call, Not the Sale"
date: 2026-10-06
source: http://www.bing.com/news/apiclick.aspx?ref=FexRss&aid=&tid=6ac5889064bd48e9a0b52a9fecdffd50&url=https%3a%2f%2fwww.pymnts.com%2fnews%2fartificial-intelligence%2f2026%2fcarmax-lets-ai-take-the-call-not-the-sale%2f&c=3256169930460793804&mkt=en-us
description: "A shopper who calls a CarMax store to ask about hours or whether a car is still on the lot now reaches an artificial intelligence agent first. The agent ..."
---

# CarMax Lets AI Take the Call, Not the Sale

A shopper who calls a CarMax store to ask about hours or whether a car is still on the lot now reaches an artificial intelligence agent first. The agent ...

*Published: 2026-10-06*