---
title: "We’re Just Scratching the Surface of What AI Agents Can Do for Service Reliability"
date: 2026-09-28
source: http://www.bing.com/news/apiclick.aspx?ref=FexRss&aid=&tid=6ababff04caf4bf6b46c5c1f933502a7&url=https%3a%2f%2fcacm.acm.org%2fblogcacm%2fwere-just-scratching-the-surface-of-what-ai-agents-can-do-for-service-reliability%2f&c=14798389248810644977&mkt=en-us
description: "That’s the honest state of things. Agents have compressed time-to-detect and time-to-diagnose dramatically. Time-to-mitigate, the metric that actually determines how long your customers are affected, ..."
---

# We’re Just Scratching the Surface of What AI Agents Can Do for Service Reliability

That’s the honest state of things. Agents have compressed time-to-detect and time-to-diagnose dramatically. Time-to-mitigate, the metric that actually determines how long your customers are affected, ...

*Published: 2026-09-28*