---
title: "Zendesk and Sierra say AI agents should be paid per result, not per seat"
date: 2026-09-23
source: http://www.bing.com/news/apiclick.aspx?ref=FexRss&aid=&tid=6ab450b5a7ec4d15bf47026c8f05e0cc&url=https%3a%2f%2fthenextweb.com%2fnews%2fzendesk-sierra-per-seat-pricing-ai-agents-humanx&c=13679923418154227868&mkt=en-us
description: "Zendesk's CEO says per-seat pricing is dead. Sierra charges only when its AI agents fix a problem. Both told HumanX software must be paid per outcome."
---

# Zendesk and Sierra say AI agents should be paid per result, not per seat

Zendesk's CEO says per-seat pricing is dead. Sierra charges only when its AI agents fix a problem. Both told HumanX software must be paid per outcome.

*Published: 2026-09-23*