---
title: "Consumers want AI speed and a human agent - and most are not willing to accept just one"
date: 2026-09-10
source: http://www.bing.com/news/apiclick.aspx?ref=FexRss&aid=&tid=6aa3936f32194f67a9c0cdb37adc2d88&url=https%3a%2f%2fwww.insurancebusinessmag.com%2fus%2fnews%2ftechnology%2fconsumers-want-ai-speed-and-a-human-agent--and-most-are-not-willing-to-accept-just-one-589404.aspx&c=4318235950589214550&mkt=en-us
description: "\"As AI advances within the industry and becomes more broadly integrated into our daily lives, agents must make sure their customers get speed and convenience without losing the personal guidance and ..."
---

# Consumers want AI speed and a human agent - and most are not willing to accept just one

"As AI advances within the industry and becomes more broadly integrated into our daily lives, agents must make sure their customers get speed and convenience without losing the personal guidance and ...

*Published: 2026-09-10*