---
title: "To Adopt AI at Scale, Employees Need to Trust Agents"
date: 2026-09-09
source: https://hbr.org/2026/09/to-adopt-ai-at-scale-employees-need-to-trust-agents
description: "Trust is a central obstacle to realizing the potential of AI agents at work. Employees are unlikely to give agents meaningful autonomy if they are uncertain about their reliability, intentions, or ability to act safely."
---

# To Adopt AI at Scale, Employees Need to Trust Agents

Trust is a central obstacle to realizing the potential of AI agents at work. Employees are unlikely to give agents meaningful autonomy if they are uncertain about their reliability, intentions, or ability to act safely.

*Published: 2026-09-09*