---
title: "Zoom, Salesforce, Dialpad, and Others Bet Big on Agentic AI for CX"
date: 2026-06-24
source: http://www.bing.com/news/apiclick.aspx?ref=FexRss&aid=&tid=6a3c3f036b874feaa04ab3e0dc2ceebe&url=https%3a%2f%2fwww.techrepublic.com%2farticle%2fnews-agentic-ai-cx-contact-center-ccw%2f&c=4089823495573416802&mkt=en-us
description: "CCW showed agentic AI moving deeper into CX platforms. Here’s what IT leaders should know about governance, data, workforce planning, and rollout."
---

# Zoom, Salesforce, Dialpad, and Others Bet Big on Agentic AI for CX

CCW showed agentic AI moving deeper into CX platforms. Here’s what IT leaders should know about governance, data, workforce planning, and rollout.

*Published: 2026-06-24*