---
title: "Salesforce Makes $3.6B Play for AI Customer Service"
date: 2026-06-16
source: http://www.bing.com/news/apiclick.aspx?ref=FexRss&aid=&tid=6a316c5701914c51a56686936b3c3935&url=https%3a%2f%2fwww.techrepublic.com%2farticle%2fnews-salesforce-acquires-fin-agentforce-ai-agents%2f&c=2937405094984847291&mkt=en-us
description: "Salesforce will buy Fin, formerly Intercom, for about $3.6 billion to expand Agentforce with AI customer service agents and support automation."
---

# Salesforce Makes $3.6B Play for AI Customer Service

Salesforce will buy Fin, formerly Intercom, for about $3.6 billion to expand Agentforce with AI customer service agents and support automation.

*Published: 2026-06-16*