---
title: "How Heathrow partnered with Salesforce to build a customer-service AI agent"
date: 2026-05-15
source: http://www.bing.com/news/apiclick.aspx?ref=FexRss&aid=&tid=6a0773070d5d4f8fa9d4431f2623740b&url=https%3a%2f%2fwww.businessinsider.com%2fheathrow-salesforce-ai-chatbot-customer-service-2026-5&c=13355007643378168386&mkt=en-us
description: "Heathrow and Salesforce launched AI assistant Hallie to manage customer inquiries, boosting efficiency at the UK's busiest airport."
---

# How Heathrow partnered with Salesforce to build a customer-service AI agent

Heathrow and Salesforce launched AI assistant Hallie to manage customer inquiries, boosting efficiency at the UK's busiest airport.

*Published: 2026-05-15*