---
title: "Inside the coming era of AI agents that handle customer service on behalf of brands"
date: 2026-04-30
source: http://www.bing.com/news/apiclick.aspx?ref=FexRss&aid=&tid=69f7a0bbf15b4c3aa39a110da391d444&url=https%3a%2f%2fwww.aol.com%2fnews%2finside-coming-era-ai-agents-153007150.html&c=12861717717411886286&mkt=en-us
description: "Sinch reports AI is transforming customer service, shifting focus from conversation volume to value, emphasizing continuity and trust in interactions."
---

# Inside the coming era of AI agents that handle customer service on behalf of brands

Sinch reports AI is transforming customer service, shifting focus from conversation volume to value, emphasizing continuity and trust in interactions.

*Published: 2026-04-30*