Openreach Uses NiCE Cognigy AI Agents to Upgrade U.K. Broadband Deployment to Deliver Tens of Millions in Financial Benefits for Openreach and its Clients

Openreach has reduced missed appointments and inbound contact volumes by one-third, while delivering a more seamless, proactive customer experience at national scale Powered by NiCE Cognigy’s agentic ...

Published: 2026-04-07